Find here the answers to the Frequently Asked Questions (FAQs) including login details, transacting with our online shopping service, delivery and collection info, arranging returns/ refunds, using vouchers, tracking orders etc. Were we able to answer your question? If not, click here to contact us.
Yes. During the checkout process you can select a different address to the billing address. Once you have checked out if you decide you need change the delivery address please e-mail us quoting your order number and we will try and change it. Please note it may not be possible if your parcel has already left our warehouse.
Yes. Once your order has been despatched you will receive an email with the couriers details and your consignment number. Please note some particularly bulky items etc. are sent direct from the manufacturer. If you do not get your consignment details from us or our delivery partner by email then please email us at email@example.com or call 0113 2461 550 quoting your order number.
If you register for an account your order details will be stored and you can log in and review your order history. In addition there is an option to repeat the order. Please note we do not store any card details so you will have to go through the simple payment process.
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty.
Your statutory rights are not affected by this guidance. If you have any questions please call customer service team on 0113 2461 550 or visit our store.
Under our 30 day money back guarantee you can return unwanted goods for free*. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Click here to complete a returns request form. You will then be sent a returns confirmation number and label to print off. * Please note unless the goods are faulty, damaged or defective you will be liable for the return carriage. If you require an exchange we will send this free of charge.
Please note certain items are excluded from the guarantee. These include goods that are made to measure, cut or custom made to your requirements or have logos applied.
Items which are stocked in our store are available to collect. If an item is in stock you can order it online to collect it in our store once you have recieved a notifcation message.
If you have provided your mobile number you should receive a text message when goods are ready for collection.
For security purposes you will be asked for verification before we release the goods. You will therefore need to bring with you the order confirmation e-mail that you will be sent once your order has been placed. Due to the current situation we will require to know when you are collecting so we can arrange the safe handover of your goods.
Go to My Account and Login. Type in your email address and click on 'Forgotten Password'. Enter the e-mail address you registered with us and click 'Continue'. If the email address matches that on our system you will be sent a link that allows you to reset your password. If you don't receive one please check your spam inbox and or call 0113 2461 550 for assistance.
Please note you can always 'Check Out as a Guest' but your order will not be stored in your account and any special terms you have with us will not be applied automatically.
We aim to get your order to you the next working day if ordered by 3pm. Some outerlying delivery areas the transit time maybe 2 or more days.
In the unlikely event of us being out of stock of an item marked as in stock we will notify you using the contact details you provided.
Unfortunately some times things happen beyond our control such as floods, major road accidents and the like which can cause delays. In such circumstances we will do what we can to ensure your order gets delivered as soon as possible.
VAT Notice 701/23: protective equipment stipulates the circumstances in which VAT may be zero rated on Safey Boots and Safety Helmets. A Summary is included below. For full details click here
"You cannot zero-rate supplies of protective boots or helmets to an employer for the use by their employees. Supplies from an employer to an employee can be zero-rated, subject to the conditions set out earlier in this notice."
"Before you zero-rate any supply you should:
…establish your customer is not an employer purchasing boots or helmets for use by employees
... by asking yourself does the….
customer’s trading style suggest that the customer is an employer
quantity ordered suggest a bulk purchase by an employer for the use of employees
nature of the contract indicates a trade order - such as a number of pairs of boots paid for by one customer for delivery to individuals"
|1||The articles must be boots or helmets||paragraph 2.2|
|2||They must be manufactured to the appropriate European or British standard||paragraphs 2.3 to 2.5|
|3||They must bear a mark indicating conformity with those standards||paragraphs 2.3 to 2.5|
|4||They must be for industrial use||paragraph 2.6|
|5||They must not be supplied to persons for use by their employees||paragraph 2.7|
Go to View Cart and careully enter the code and click on the update symbol in the box. You will see that the promotional discount or offer has been applied in your cart. A summary of the promotion will be displayed.
If you purchased the item less than 30 days ago you can return it under the 30 money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please make sure that all petrol products are drained of fuel and oil before returning. If the item has already been installed, call us on 0113 2461 550 for further advice. Click here to complete a returns request form
If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or equivalent model.
Firstly check if the manufacturer offers a helpline, repair or warranty service. Please note that most safety footwear only has a 6 month guarantee period. Using this service may be the fastest way to get the problem fixed.
If there is no warranty or repair service or you wish to return the faulty item, either drop it off at our store or call 0113 2461 550 to arrange a FREE carrier pick up.
My Account Sign In is a feature offered by us to make your Ordering, and Checkout process quicker and easier upon re visiting our site.
The benefits? You can view your order history, set up and save multiple delivery addresses and quickly and simply repeat previous orders which if required you can still amend before checking out.
We will use the email address provided to send you confirmation of your order and shipment tracking details. We will use your phone number to contact you should there be a problem / delay with your order or if the carrier is having trouble locating you etc.
Yes. 30 day Trade Credit accounts are welcome (subject to references). To download an application form please Click here
Yes we do accept official purchase orders from public entities via email or Fax. For more information please visit Public sector orders
We have a trade credit (30 day terms etc.) account with you. Can I order online and get our agreed prices and terms.
Yes you can. If you have not previously registered an e-mail address with us to synchronise with your credit account then please contact us to set one up by phoning 0113 246 1550 or by emailing: firstname.lastname@example.org
One you have registered your e-mail address with us then you can log on to our site using this exact address and enter your password. If you don’t know your password then click ‘forgotten password’ and it will be automatically emailed to you. You will then be able to log on using the password provided and change it to something more memorable should you desire. Any agreed terms will be applied once logged in or when you enter the stored email address at checkout. You can enter your order number/ reference during the checkout process, select stored delivery addresses etc. as well as reviewing previous orders.
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