Coronavirus (COVID-19) Updates
A message to our valued customers
We are very much open for business but have had to amend the way we operate to ensure the safety of our staff and comply with government guidance.
Our showroom in Leeds has now reopened to the public. Please adhere to our queuing system to protect our staff and customers.
Whilst we continue to offer a Delivery service, this may be subject to delays and stock availability. We would like to reassure you that we are doing all we can to give you access to the products you need and to deliver as quickly as possible. If your order is of utmost urgency, please call our sales department on 0113 2461550 to check stock status and delivery times. Please note that at this time our delivery partner TNT is not guaranteeing any of their services, whether it be next day or a special timed service, so we are unable to offer refunds for carriage charges should your order not be delivered on time.
- Due to demand, delivery may take 2-3 working days. We are sorry for any inconvenience caused.
We would like to reassure you that we are doing all that we can to give you access to the products you need and to deliver as quickly as possible. Thank you for your patience and understanding.
Refunds and Returns Update
- To protect our customers and colleagues, we are currently unable to offer refunds in store. We are looking at ways to safely accept returns to our stores and we appreciate your patience and understanding at this time.
Click & Collect
We provide a contactless collection service that minimises social contact when collecting your order in store. Please ensure when placing an order online, that you carefully enter your mobile number at the checkout so that we can send you an SMS to let you know your order is ready to collect.
- Trade account customers can order online and receive their agreed terms. Please call us for details on how to set this facility up.
- Due to demand, please allow us time to pick your order. Please wait for your SMS or phone call before travelling to store, we’re sorry for any inconvenience caused.
- Our stores will be open from 8am - 5pm Mon-Fri for collection only. Note we are not open for collection on Sat am until further notice.
- When collecting your item in store, please respect the social distancing measures we’ve put in place for the safety of our customers and colleagues.
- Please do not visit the store unless you have received an SMS to let you know your item is ready, also please check below to see if your local store is open before travelling.
We thank you for your patience and understanding during these times.